Friends and Family Test
The practice has implemented the Friends and Family Test (FFT). It asks people if they would recommend the services they have used at the practice and for ideas and experiences.
The feedback gathered through the FFT will be used by the practice to support improvement of services and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
For a short video follow the link below:
https://www.youtube.com/watch?v=gUhTLwTnigE&list=PL6IQwMACXkj2AWSnL4-dGtLOhMrRvC7Wv
The practice will publish the results on a monthly basis to our patients through our website, notice boards, newsletters, NHS Choices and discussed with our Patient Participation Group.
You can take the Friends and Family Test by either clicking on the link below to download the test card or visit the practice.
NHS Choices
The practice also seeks feedback through the NHS Choices website this allows patients to locate NHS Services near to where they live and compare services. This too provides valuable feedback to the practice in developing future services. The practice webpage can be found at the link below:
http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=42867
We look forward to hearing your views and ideas