• Skip To Content
  • Select Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 02476 227 234
  • phoenix.family@nhs.net
  • RSS
  • Practice News
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
Phoenix Family Care
Search
Show Main Menu
  • Home
  • How do I
    • Make an appointment
    • Self Help
    • Order a prescription
    • Obtain test results
    • Access my medical records
    • View All Pages
  • Our Services
    • Clinics
    • Vaccination Schedule
    • Travel Information
    • Non-NHS Services
    • Patient Advice and Liason Service
    • View All Pages
  • About Us
    • Opening Times
    • Facilities
    • Practice staff
    • Patient participation
    • What people think of us
    • View All Pages
  • Do It Online
    • Asthma Annual Review
    • Contact Us Online
    • COPD Annual Review
    • Holiday Cancellation Request
    • New Patient Registration
    • View All Forms
  • Contact Us

Welcome to Phoenix Family Care

Our website has been designed to provide useful information about us and the services we provide. We welcome any suggestions on how it might be improved

Our reception and phone opening hours are 8.00 am - 6.30 pm Monday to Friday.

Appointments are available at the following times:

Monday: 8.00am – 6.30pm (Extended Hours: 6.30pm - 9.30pm)
Tuesday: 8.00am – 6.30pm
Wednesday: 8.00am – 6.30pm
Thursday: 8.00am – 6.30pm
Friday: 8.00am – 6.30pm

PLEASE DO NOT ATTEND SURGERY TO BOOK AN APPOINTMENT.

On the following afternoons (from 12.30pm to 6.30pm) the surgery will be closed for Protected Learning Time - 25/01/23, 15/02/23, 22/03/23, 26/04/23, 24/05/23, 28/06/23, 27/09/23, 18/10/23 and 29/11/23.  Out of hours GP cover will be available if needed.  

POST COVID -19 PRECAUTIONS

Phoenix Family Care have decided to take a more cautious approach and will not be making any sudden changes on how we provide our care

Our policy will remain the same on entering the building, wearing of masks, santisers hands and triaging system

We appreciate your patience, understanding and continuous support 

PHOENIX FAMILY CARE WELCOME NEW CLINICAL AND NON CLINICAL ROLES

First Contact Physiotherapist -Have a bone joint or muscle problem? You can see a specialist physiotherapist instead of a GP. This gives you faster access to expert diagnosis and you'll leave with the advice and exercises you need to start tackling the problem. The physio can also refer you to hospital services where necessary, order tests.  

Clinical Pharmacist - Experts in medicine and how they are used in the treatment for specific disease areas. They assist with repeat prescriptions, medication reviews and common minor ailments. 

Physician Associate - Supports doctors in the diagnosis and management of patients.

Social Prescriber - A non-medical approach to improve people's overall health and well being. Support individuals through a holistic, person-centred approach, to access services that are important for that individual.They connect people to community groups for practical and emotional support. They support issues with housing, financial hardship, isolation, loneliness, breavement, substance misuse, employment, careers' support and the management of physical health.

Mental Health Well-Being Practitioner - Support with common mental health problems for adults. Offer brief inventions (around 6 sessions) to people with common mental health needs.

 

NEW REFERRAL SERVICE TO PHARMACIES  

OUR RECEPTION TEAM ARE TRAINED TO SIGNPOST TO PHARMACY FOR MINOR ILLNESS:

  • Back ache, Sprains and Strains
  • Colds
  • Conjunctivitis
  • Constipation
  • Coughs
  • Diarrhoea
  • Earache
  • Haemorrhoids
  • Hayfever
  • Head Lice
  • Headache and Fever
  • Heartburn and Indigestion
  • Insect Bites and Stings
  • Mild Eczema and Dermatitis
  • Minor Fungal Infections of the skin
  • Mouth Ulcers
  • Nappy Rash
  • Sore Throat
  • Teething
  • Threadworn
  • Thursh

Post Pandemic Appointment Process

All patients please telephone the surgery for appointments as we are unable to serve any walk-in patients without being triaged by clinical staff. We are unable to accept appointment requests through email or website.

We do offer face to face and telephone appointments. If you need an appointment please do not hesitate to contact us and book with reception staff. We do have limited prebookable appointment slots. Majority of appointments offered are on the day appointments. Immunisations, dressings and smear testing appointments can be pre-booked as usual. 
PLEASE DO NOT ATTEND SURGERY IF YOU HAVE COVID SYMPTOMS .
If you require repeat medication, please telephone POD on 024 7624 6072 between 08.00 and 17.00 or download NHS APP. Please note that we do not take repeat prescriptions requests over the phone.you please follow national guidelines.
We are registering new patients. Please click here to register with us.

Coronavirus

If you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and check update guidance on  www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection 

  • this action will help protect others in your community whilst you are infectious
  • plan ahead and ask others for help to ensure that you can successfully stay at home
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
  • sleep alone, if that is possible
  • wash your hands regularly for 20 seconds, each time using soap and water
  • stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible
  • you do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999

Do not go to a GP surgery, pharmacy or hospital. Use 111 Online, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

EVENT

Phoenix Family Care is asking for help to support us. We have become a collection point for Coventry Food Bank. Food Bank is reaching crisis point and they are in need for:

  • Sanitary & hygiene products
  • Canned Food
  • UHT milk

If you are able to spare some please do not hessitate to drop them at the reception. Please note that you do not need to be a patient in order to contribute.


 


Updated Guidance: Coronavirus (COVID-19)

  • if you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and do not leave your house for 7 days from when your symptoms started.
  • this action will help protect others in your community whilst you are infectious
  • plan ahead and ask others for help to ensure that you can successfully stay at home
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
  • sleep alone, if that is possible
  • wash your hands regularly for 20 seconds, each time using soap and water
  • stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible
  • you do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online. If you have no internet access, you should call NHS 111.

For a medical emergency dial 999

Use the NHS 111 online coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

ONLY CALL 111 IF YOU CANNOT FIRST GET HELP ONLINE

Do NOT attend the GP practice or A&E department at Hospital

  • Friends and Family TestClick here to participate in the test.
  • surgery
  • Contact us online. If you need help with a non-urgent medical or admin request you can now contact us online.
  • Practice of the month award - January 2020
  • NHS health checks 2019 award
  • NHS health checks 2018 award
  • award
  • Foodbank
  • Online Access
  • Order Repeat Prescription - If you have online access
  • See our Opening Times
  • Meet the Staff
  • New Patient - Register
  • Visit NHS Choices
  • Register for ONLINE SERVICES
  • Sick Note Request

Practice News

  • The Targeted Lung Health Checks (TLHC) programme for 55-75 years old22 Dec 2021
  • Why the ICR Matters15 Nov 2021
  • Privacy Notice - Coventry and Warwickshire Integrated Care record 5 Nov 2021
  • Mental Health & Well Being Event - Tuesday 16th November 202126 Oct 2021
  • Covid-19 vaccination survey2 Oct 2020
Next »

BBC Health News

  • NHS strike: Re-open pay talks, hospital bosses plead6 Feb 2023
  • HIV testing: Free DIY home kit offered in England6 Feb 2023
  • How NHS strikes on Monday 6 February will affect you5 Feb 2023
  • Lib Dems call for higher pay for social care staff5 Feb 2023
  • Covid: Last chance for adults under 50 to get booster4 Feb 2023
Next »

NHS Choices - Behind the Headlines

  • NHS Choices31 Jan 2018
  • Cancer treatment response may be affected by gut bacteria3 Nov 2017
  • Could a blood test in middle age predict dementia risk2 Nov 2017
  • Acid reflux drugs linked to increased stomach cancer risk1 Nov 2017
  • Nutrient drink for Alzheimers has disappointing result in trial31 Oct 2017
Next »
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Back to top

Site

  • Home
  • How do I
  • Our Services
  • About Us
  • Do It Online
  • Contact Us

About

  • Sitemap
  • Sign In
  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution
  • Back To Top

Contact

Phoenix Family Care, 103 Leamington Road, Coventry, CV3 6GQ

  • 02476 227 234
  • phoenix.family@nhs.net

© Phoenix Family Care 2023

Supplied by Marika Solutions • Site powered by GP Fusion

Loading...