Our website has been designed to provide useful information about us and the services we provide. We welcome any suggestions on how it might be improved
Our reception and phone opening hours are 8.00 am - 6.30 pm Monday to Friday.
Appointments are available at the following times:
Monday: 8.00am – 6.30pm (Extended Hours: 6.30pm - 9.30pm)
Tuesday: 8.00am – 6.30pm
Wednesday: 8.00am – 6.30pm
Thursday: 8.00am – 6.30pm
Friday: 8.00am – 6.30pm
PLEASE DO NOT ATTEND SURGERY TO BOOK AN APPOINTMENT.
On the following afternoons (from 12.30pm to 6.30pm) the surgery will be closed for Protected Learning Time - 25/01/23, 15/02/23, 22/03/23, 26/04/23, 24/05/23, 28/06/23, 27/09/23, 18/10/23 and 29/11/23. Out of hours GP cover will be available if needed.
POST COVID -19 PRECAUTIONS
Phoenix Family Care have decided to take a more cautious approach and will not be making any sudden changes on how we provide our care
Our policy will remain the same on entering the building, wearing of masks, santisers hands and triaging system
We appreciate your patience, understanding and continuous support
PHOENIX FAMILY CARE WELCOME NEW CLINICAL AND NON CLINICAL ROLES

First Contact Physiotherapist - Do you experience muscle and joint aches and pains? Did you know that they can be a normal part of life for many people?
Sometimes they can interfere with your day-to-day activities. Our Specialist Musculoskeletal First Contact Physiotherapists along with experts from UHCW have created these self-care guides below.
These offer useful advice and tips on how you can self-manage your symptoms. These guides also offer information on when it may be important to seek healthcare.
They have been translated into a number of different languages. To access the guides, click the weblink here Self-care - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
Clinical Pharmacist - Experts in medicine and how they are used in the treatment for specific disease areas. They assist with repeat prescriptions, medication reviews and common minor ailments.
Physician Associate - Supports doctors in the diagnosis and management of patients.
Social Prescriber - A non-medical approach to improve people's overall health and well being. Support individuals through a holistic, person-centred approach, to access services that are important for that individual.They connect people to community groups for practical and emotional support. They support issues with housing, financial hardship, isolation, loneliness, breavement, substance misuse, employment, careers' support and the management of physical health.
Mental Health Well-Being Practitioner - Support with common mental health problems for adults. Offer brief inventions (around 6 sessions) to people with common mental health needs.
NEW REFERRAL SERVICE TO PHARMACIES 
OUR RECEPTION TEAM ARE TRAINED TO SIGNPOST TO PHARMACY FOR MINOR ILLNESS:
- Back ache, Sprains and Strains
- Colds
- Conjunctivitis
- Constipation
- Coughs
- Diarrhoea
- Earache
- Haemorrhoids
- Hayfever
- Head Lice
- Headache and Fever
- Heartburn and Indigestion
- Insect Bites and Stings
- Mild Eczema and Dermatitis
- Minor Fungal Infections of the skin
- Mouth Ulcers
- Nappy Rash
- Sore Throat
- Teething
- Threadworn
- Thursh
PLEASE DO NOT ATTEND SURGERY IF YOU HAVE COVID SYMPTOMS .
If you require repeat medication, please telephone POD on 024 7624 6072 between 08.00 and 17.00 or download NHS APP. Please note that we do not take repeat prescriptions requests over the phone.you please follow national guidelines.
Coronavirus
If you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and check update guidance on www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection
- this action will help protect others in your community whilst you are infectious
- plan ahead and ask others for help to ensure that you can successfully stay at home
- ask your employer, friends and family to help you to get the things you need to stay at home
- stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
- sleep alone, if that is possible
- wash your hands regularly for 20 seconds, each time using soap and water
- stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible
- you do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999
Do not go to a GP surgery, pharmacy or hospital. Use 111 Online, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
EVENT
Phoenix Family Care is asking for help to support us. We have become a collection point for Coventry Food Bank. Food Bank is reaching crisis point and they are in need for:
- Sanitary & hygiene products
- Canned Food
- UHT milk
If you are able to spare some please do not hessitate to drop them at the reception. Please note that you do not need to be a patient in order to contribute.
Updated Guidance: Coronavirus (COVID-19)
- if you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and do not leave your house for 7 days from when your symptoms started.
- this action will help protect others in your community whilst you are infectious
- plan ahead and ask others for help to ensure that you can successfully stay at home
- ask your employer, friends and family to help you to get the things you need to stay at home
- stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
- sleep alone, if that is possible
- wash your hands regularly for 20 seconds, each time using soap and water
- stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible
- you do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online. If you have no internet access, you should call NHS 111.
For a medical emergency dial 999
Use the NHS 111 online coronavirus service if:
- You feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
ONLY CALL 111 IF YOU CANNOT FIRST GET HELP ONLINE
Do NOT attend the GP practice or A&E department at Hospital