Phoenix Family Care

Welcome to Phoenix Family Care

Our website has been designed to provide useful information about us and the services we provide. We welcome any suggestions on how it might be improved

Our reception and phone opening hours are 8.00 am - 6.30 pm Monday to Friday.

Appointments are available at the following times:

Monday: 8.00am – 6.30pm (Extended Hours: 6.30pm - 9.30pm)
Tuesday: 8.00am – 6.30pm
Wednesday: 8.00am – 6.30pm
Thursday: 8.00am – 6.30pm
Friday: 8.00am – 6.30pm

PLEASE DO NOT ATTEND SURGERY TO BOOK AN APPOINTMENT.

On the following afternoons (from 12.30pm to 6.30pm) the surgery will be closed for Protected Learning Time - 25/01/23, 15/02/23, 22/03/23, 26/04/23, 24/05/23, 28/06/23, 27/09/23, 18/10/23 and 29/11/23. Out of hours GP cover will be available if needed.

POST COVID -19 PRECAUTIONS

Phoenix Family Care have decided to take a more cautious approach and will not be making any sudden changes on how we provide our care

Our policy will remain the same on entering the building, wearing of masks, santisers hands and triaging system

We appreciate your patience, understanding and continuous support

PHOENIX FAMILY CARE WELCOME NEW CLINICAL AND NON CLINICAL ROLES

First Contact Physiotherapist - Do you experience muscle and joint aches and pains? Did you know that they can be a normal part of life for many people?

Sometimes they can interfere with your day-to-day activities. Our Specialist Musculoskeletal First Contact Physiotherapists along with experts from UHCW have created these self-care guides below.

These offer useful advice and tips on how you can self-manage your symptoms. These guides also offer information on when it may be important to seek healthcare.

They have been translated into a number of different languages. To access the guides, click the weblink here Self-care - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

Clinical Pharmacist - Experts in medicine and how they are used in the treatment for specific disease areas. They assist with repeat prescriptions, medication reviews and common minor ailments.

Physician Associate - Supports doctors in the diagnosis and management of patients.

Social Prescriber - A non-medical approach to improve people's overall health and well being. Support individuals through a holistic, person-centred approach, to access services that are important for that individual.They connect people to community groups for practical and emotional support. They support issues with housing, financial hardship, isolation, loneliness, breavement, substance misuse, employment, careers' support and the management of physical health.

Mental Health Well-Being Practitioner - Support with common mental health problems for adults. Offer brief inventions (around 6 sessions) to people with common mental health needs.

NEW REFERRAL SERVICE TO PHARMACIES

OUR RECEPTION TEAM ARE TRAINED TO SIGNPOST TO PHARMACY FOR MINOR ILLNESS:

Back ache, Sprains and Strains
Colds
Conjunctivitis
Constipation
Coughs
Diarrhoea
Earache
Haemorrhoids
Hayfever
Head Lice
Headache and Fever
Heartburn and Indigestion
Insect Bites and Stings
Mild Eczema and Dermatitis
Minor Fungal Infections of the skin
Mouth Ulcers
Nappy Rash
Sore Throat
Teething
Threadworn
Thursh

Post Pandemic Appointment Process

All patients please telephone the surgery for appointments as we are unable to serve any walk-in patients without being triaged by clinical staff. We are unable to accept appointment requests through email or website.

We do offer face to face and telephone appointments. If you need an appointment please do not hesitate to contact us and book with reception staff. We do have limited prebookable appointment slots. Majority of appointments offered are on the day appointments. Immunisations, dressings and smear testing appointments can be pre-booked as usual.

PLEASE DO NOT ATTEND SURGERY IF YOU HAVE COVID SYMPTOMS .

If you require repeat medication, please telephone POD on 024 7624 6072 between 08.00 and 17.00 or download NHS APP. Please note that we do not take repeat prescriptions requests over the phone.you please follow national guidelines.

We are registering new patients. Please click here to register with us.

Coronavirus

If you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and check update guidance on www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

this action will help protect others in your community whilst you are infectious
plan ahead and ask others for help to ensure that you can successfully stay at home
ask your employer, friends and family to help you to get the things you need to stay at home
stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
sleep alone, if that is possible
wash your hands regularly for 20 seconds, each time using soap and water
stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible
you do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999

Do not go to a GP surgery, pharmacy or hospital. Use 111 Online, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

EVENT

Phoenix Family Care is asking for help to support us. We have become a collection point for Coventry Food Bank. Food Bank is reaching crisis point and they are in need for:

Sanitary & hygiene products
Canned Food
UHT milk

If you are able to spare some please do not hessitate to drop them at the reception. Please note that you do not need to be a patient in order to contribute.