What information do we collect about you?
We collect information when you voluntarily complete any form on this website.
We use web server Logs to monitor, measure, analyse, improve and troubleshoot services.
Secure forms within the site:
- Asthma Annual Review
- Contact Us Online
- COPD Annual Review
- Holiday Cancellation Request
- New Patient Registration
- Patient Home Blood Pressure Monitoring - Record Chart
- Register as a Carer
- Repeat Prescription
- Sick Note Request
- Update Clinical Record
We will use the information entered into this form only for the purposes of processing your enquiry and may be in touch with you in relation to the data submitted.
Information entered into this form is emailed directly to us and is processed by designated staff members. Issues raised in comments may be discussed between relevant members of staff
Phoenix Family Care works with other health and social care organisations to share information that will form part of your Integrated Care Record. The Integrated Care Record allows health and care professionals involved in your care to view your records to help them understand your needs and make the best decisions with you, and for you. Information we hold about you will be available, to read only, to other Health and care professionals in Coventry and Warwickshire, Birmingham and Solihull, and Herefordshire and Worcestershire when they are involved in your health or social care.
For more information on how your data is used on the Integrated Care Record and how to exercise your rights please see the full Privacy Notice or copy and paste this link https://www.happyhealthylives.uk/our-priorities/digital-transformation/integrated-care-record/privacy-notice/
This information is retained for up to 28 days.
Friends and Family Test
We use the information entered into this form only for the purposes of processing your Friends & Family Test submission.
Information entered into this form is stored and accessed securely by designated Practice staff.
Issues raised in comments may be discussed between relevant members of the Practice.
The information is used for quality monitoring purposes, in line with the expectations of the patients submitting
the feedback.
The form does not require personal information. Any personal information transmitted via this form may be anonymised
by the Practice when this is required to ensure compliance with General Data Protection Regulation.
All submissions are collated and sent to NHS England.
This information is kept for as long as the site is active or it is deleted by a site administrator.
This form is sent to Phoenix Family Care via e-mail. Please do not use this form to submit Personal Information.
We will use the information entered into this form only for the purposes of processing your enquiry
and may be in touch with you in relation to the data submitted.
Information entered into this form is emailed directly to us and is processed by designated staff members.
Issues raised in comments may be discussed between relevant members of staff.
This information is not shared with any external third party organisations.
This information is retained for up to 60 days.
Server Logs
The web server hosting our website automatically collects audit logs of website usage. These logs
include the IP addresses of website users. Web server logs are used to monitor, measure, analyse, improve, and
troubleshoot services only. They are not published and are used solely to maintain
service quality.
This information is not shared with any external third party organisations.
This information is retained for up to one year.
Access To Your Information and Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some
or all of your personal information, please Contact Us .
We want to make sure that your personal information is accurate and up to date.
You may ask us to correct or remove information you think is inaccurate.
In order to comply with your request we will ask you to verify your identity.
HTTPS
This website is https-secured, which means communication between the user’s web browser and the server
hosting the website is encrypted and cannot be intercepted en-route. It also means a padlock icon is visible
in the browser address bar.
Cookies
Our website ‘Usage of Cookies’ page contains information
about the cookies used by our website. This page also provides details of how to block cookies if required.
Content Delivery Networks
This website uses the following content delivery networks for vendor libraries:
Cloudflare
All of our vendor JS and CSS libraries are served from a Cloudflare CDN (https://cdnjs.cloudflare.com/).
View Cloudflare's commitment to GDPR compliance.
Google Fonts
Some fonts used on this site are served from Google Fonts (https://fonts.google.com/).
View Google's commitment to GDPR compliance.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to
other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page.
This privacy policy was last updated on 4th April 2023.
Please use our Contact Us page
if you have any questions about our privacy policy or information we hold about you.