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Phoenix Family Care (GP Surgery in Coventry)
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Repeat Prescriptions

Please remember it is responsibility of each patient to make sure that they have sufficient amount of medication and that their medication is being requested and collected. 

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.  Please remember it is responsibility of a patient to make this appointment. If medical reviews are overdue the Clinician can refuse to issue further medication or issue only limited amount until the patient is seen and reviewed. You can have medication review with:

  • Practice nurse
  • Clinical practitioners
  • GP

If you think you may need a new prescription for medicine, please make an appointment with the doctor.

Please note that we do not take repeat prescriptions requests over the phone.

Repeat Prescriptions

  • Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment.
  • Your doctor will explain the repeat prescription system upon beginning regular treatment.
  • You can order a repeat prescription via fax machine  or by telephoning the surgery.
  • Please provide the exact drug names wherever possible.
  • Please allow at least 48 hours after submitting your request before collecting your prescription from the surgery or your chosen chemist.
  • Your doctor will review all repeat prescriptions regularly.
  • Patients with some chronic illnesses such as diabetes, hypertension, heart disease and asthma will be seen regularly for monitoring of their condition.
  • Please tell us of any changes to your repeat prescription list made at the hospital or if you stop any medication by yourself
  • Do not stockpile unwanted drugs at home – return them to your chemist

Order Prescriptions Online:

  • Using the NHS App
  • Using Patient Access

Information on how to register to Book Appointments Online using Patient Access here

Questions about your prescription

If you have questions about your medicine or your prescription, please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

If you would like to know more about the medication you have been prescribed, follow this link here

Prescription charges

Find out more about prescription charges on nhs.uk.

Find a Pharmacy

Find a pharmacy near to you

About pharmacists

As qualified healthcare professionals, they can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.

Prescription Delivery Service

Patients can arrange for a chemist of their choice to collect and dispense medication, and also arrange delivery.  Patients would need to speak with their chosen pharmacy to see if they provide this service.

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Phoenix Family Care

103 Leamington Road, Coventry, CV3 6GQ

  • 02476 227 234
  • phoenix.family@nhs.net
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