Accessibility statement for Phoenix Family Care
This website is run by Phoenix Family Care. We want as many people as possible to be
able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We are also making the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Keyboard navigation in Mac OS
For keyboard navigation to work in Mac OS an option has to be turned on:
In that panel is a check box labelled "Use keyboard navigation to move focus between controls". Check that box and Restart your browser for the change to take effect.
How accessible this website is
We know some parts of this website are not fully accessible:
- some of our downloadable documents may not fully accessible to screen reader software
- there’s a limit to how far you can magnify the map on our ‘contact us’ page
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 7 days.
If you cannot view the map on our ‘contact us’ page,
call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this
page or think we’re not meeting accessibility requirements, call or email us to report the issue:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
(the ‘accessibility regulations’) and the Equality Act 2010. If you’re not happy with how we respond to your complaint,
contact the Equality Advisory and Support Service (EASS).
If you are based in Northern Ireland, please contact the
Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.
Find out how to contact us.
Technical information about this website’s accessibility
Phoenix Family Care is committed to making its website accessible, in accordance with the Public
Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.
This website is partially compliant with the Web Content Accessibility
Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
This site may contain older PDFs and Word documents do not meet accessibility standards - for example,
they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success
criterion 4.1.2 (name, role value).
The accessibility regulations
do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing
Google Maps - There’s a limit to how far you can magnify the embedded Google Map on our ‘contact us’ page.
The code for this map is supplied by Google and we are unable to make amendments to it.
How we tested this website
The website template was last tested on 4th April 2023. The test was carried out by
Oldroyd Publishing Group.
Site compliance was checked using a combination of manual testing and third party tools, including:
This statement was originally prepared on 23rd September 2019. It was last updated on 4th April 2023.